menyooPrivacy Policy
This page describes what we collect when you use menyoo and how we keep that data protected. We collect personal information only when necessary for account verification, payment processing, and compliance with anti-money-laundering regulations. We do not sell your data to third parties, and we do not use your information for marketing purposes unless you explicitly consent.
We at menyoo are committed to transparency about data handling. Our servers may sit outside your jurisdiction, but all data transfers are encrypted and comply with international data-protection standards. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, your payment information is handled by our payment processors, not stored directly on menyoo's servers.
If you have questions about how we handle your data, contact our support team. We respond to data-access requests within one business day. You may request a copy of your personal data, request deletion of your account, or opt out of non-essential communications at any time.
What data we collect on menyoo
We collect personal data during account registration and verification. This includes your name, email address, phone number, date of birth, and a government-issued ID number (national ID, passport, or driver's licence number). We collect this information to verify your identity, comply with Know Your Customer (KYC) regulations, and prevent fraud and money laundering.
We also collect data about your account activity on menyoo. This includes login dates and times, deposit and withdrawal transactions, game history, device information (IP address, browser type, operating system), and betting patterns. We use this data to detect suspicious activity, improve our platform, and resolve disputes.
When you contact our support team, we record the content of your message, the date, and your account details. We use this information to respond to your inquiry and to improve our customer service.
How we use your data on menyoo
We use your personal data for the following purposes: (1) Account verification and KYC compliance—we verify your identity to meet regulatory requirements and prevent fraud. (2) Payment processing—we share your bank details with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) only when you initiate a deposit or withdrawal. (3) Dispute resolution—we review transaction logs and game history to resolve disputes fairly. (4) Fraud detection—we analyze patterns to identify suspicious activity and protect our platform and users. (5) Communication—we send you account notifications, deposit confirmations, and withdrawal updates via email or SMS.
We do not use your data for marketing purposes unless you opt in. We do not share your data with third-party advertisers. We do not sell your personal information to any company.
Third-party processors and our menyoo data-sharing policy
We share your data with the following third parties only when necessary: Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your bank details when you deposit or withdraw. Your payment processor's privacy policy applies to their handling of your data. Regulatory authorities may request your data if required by law or for anti-money-laundering compliance. Hosting providers store our database on encrypted servers; they access data only to maintain platform infrastructure.
We do not allow these third parties to use your data for purposes other than specified. Our contracts with payment processors and hosting providers include strict confidentiality and security requirements.
Data retention and deletion on menyoo
We retain your personal data for as long as your account is active. If you request account closure, we anonymize your account data (remove your name, email, and ID number) but retain transaction records for compliance with financial-record-keeping regulations, typically seven years. You may request deletion of your account and associated data at any time by contacting our support team. We will close your account within one business day and begin the anonymization process.
If you have a dispute or outstanding withdrawal, we may retain your data until the issue is resolved. Once resolved, your data is anonymized according to our retention policy.
Your data rights on menyoo
- You have the right to access your personal data by requesting a data export from your account
- You can request deletion of your account and associated personal information
- You can opt out of non-essential emails and SMS notifications
- You can correct inaccurate personal information by contacting our support team
- You can request a copy of what data we have on file about you
Cookies and tracking on menyoo
We use cookies to remember your login session and improve your experience on menyoo. A cookie is a small text file stored on your device that identifies your browser. We use session cookies (temporary, deleted when you log out) to keep you logged in and security cookies to detect unauthorized access. We do not use cookies for marketing or to track you across other websites.
You can disable cookies in your browser settings, but this may impair menyoo's functionality. For example, you may need to log in again after each page refresh.
Data security and encryption on menyoo
We protect your data using industry-standard encryption (SSL/TLS). All data transmitted between your device and our servers is encrypted. Your password is hashed (not stored in plain text) on our database. We recommend enabling two-factor authentication (2FA) on your menyoo account for additional security. 2FA requires a code sent to your phone before anyone can access your account.
Our servers are located in secure data centers with firewalls and intrusion-detection systems. We conduct regular security audits and vulnerability scans. If we discover a data breach, we will notify affected users immediately via email and take steps to mitigate the risk.
Cross-border data transfers and our menyoo international operations
Our servers may be located outside your jurisdiction. When you use menyoo, your data may be transferred to and stored in countries with different data-protection laws. We ensure that all cross-border transfers comply with international data-protection standards. We use encryption and secure transfer protocols to protect your data during transmission. By using menyoo, you consent to the transfer of your data outside your jurisdiction.
Updates to our menyoo privacy policy
We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email. Continued use of menyoo after a policy change constitutes acceptance of the updated policy. The most recent update date is shown at the bottom of this page.
Contact us about data privacy on menyoo
If you have questions about our privacy practices, wish to request a data export, or want to report a data breach, contact our support team via email or live chat. We aim to respond to data-access requests within one business day. Our support team speaks English and can assist users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions. We handle privacy complaints confidentially and work to resolve concerns within two business days.